Ben Joyce

Led strategic experience design initiatives for Best Buy's e-commerce and retail platforms, driving significant business outcomes through user-centered innovation and cross-functional leadership.

• Spearheaded the design and launch of a trade-in estimate experience that dramatically reduced year-over-year mobile phone category losses from double digits to just 1%.
• Orchestrated comprehensive design and research efforts to overhaul the checkout experience for millions of customers, achieving 97% positive feedback and a 4% increase in conversion.
• Led cross-functional teams in developing a research-backed design strategy that became the foundational roadmap for Best Buy’s eCommerce and retail checkout initiatives.
• Guided the foundational design and successful launch of Best Buy’s third-party marketplace, transforming it from conceptualization to market realization.
• Built and mentored a high-performing team of seven experience designers, fostering a culture shift from reactive order-taking to proactive, empowered product leadership.

Directed strategic design of new product offerings, leveraging research to inform investment and prioritization while enhancing usability across key business tools.

• Led the strategic design of new product offerings, integrating comprehensive research with business outcomes to inform critical investment and prioritization decisions.
• Created and implemented a strategic information architecture adopted across Business Insurance tools, demonstrably improving usability and comprehension through measurable gains.

Designed impactful mobile experiences and established an internal innovation hub, driving user-centric product practices with measurable improvements in efficiency.

• Designed and deployed a mobile experience for claim handlers that halved on-site processing time for tens of thousands of claims annually.
• Founded and operationalized an internal innovation center, establishing a hub for discovery, design thinking methodologies, and modern technology integration.

Completed a comprehensive leadership program, gaining diverse experience in product strategy, process engineering, and talent development across various business functions.

• Completed four intensive cross-functional rotations, contributing to product strategy development and customer onboarding design.
• Engineered process improvements across various departments, enhancing operational efficiency and stakeholder collaboration.
• Managed and mentored intern teams, fostering professional growth and guiding project contributions.

Managed and executed end-to-end digital projects, encompassing research, design, development, and business operations for diverse clients.

• Managed full project lifecycles, from initial client consultation and user research to final design, development, and deployment of digital solutions.
• Designed and developed custom websites and applications, ensuring responsiveness and optimal user experience across various platforms.
• Oversaw all business management functions, including client acquisition, contract negotiation, and financial management.

Supported digital development initiatives for a marketing agency, contributing to client projects and gaining foundational industry experience.

• Assisted in the development and maintenance of digital platforms and websites for agency clients.
• Contributed to front-end development tasks, ensuring cross-browser compatibility and adherence to design specifications.

Recognized for exceptional leadership and strategic vision in experience design, driving significant impact on key product initiatives.

Awarded for demonstrating how user-centric product practices drive superior customer experiences and measurable business outcomes.